Overview
At CedriPlanters, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help!
Return Eligibility
- Timeframe: Returns or exchanges are accepted within 14 days of receiving your order.
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Condition: Items must be in their original condition and packaging, free from signs of wear or use.
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Exclusions: Custom-made or personalized items are non-returnable and considered final sale.
Return Options:
Upon approval, you may choose one of the following:
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Store Credit: Receive a credit for future purchases.
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Exchange: Swap for another item of equal value.
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Refund: Get a refund to your original payment method.
Shipping and Fees
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Return Shipping: Customers are responsible for return shipping costs
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Original Shipping: Initial shipping fees are non-refundable.
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Duties and Taxes: Any import duties, tariffs, or customs fees incurred are the customer’s responsibility. If we incur such fees on your behalf, they may be deducted from your refund.
How to Initiate a Return:
To start the return process:
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Contact our support team at with your order details.
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Await instructions and approval before sending back any items
Need help?
Contact us at {email} for questions related to refunds and returns.